Security - Safeguarding of Your Information
We endeavor to protect against unauthorized disclosures by trying to limit access to nonpublic customer information to the people who need that information to do their jobs. We also inform employees within the Collective Brands family of companies about their responsibility to adhere to our own business ethical standards and confidentiality policies. To prevent unauthorized access, maintain data accuracy and ensure the correct use of personal information, we have put in place physical, electronic and managerial procedures to safeguard and secure the confidentiality and integrity of the personal information we collect. These safeguards are designed to protect against, but are not a guarantee against, the loss, misuse and unauthorized access, disclosure, alteration and destruction of personal information.
We use technology designed to transfer information securely from your web browser to our web servers. This should mean that all of your personal information, including your credit card number, is encrypted to avoid the decoding of that information by anyone other than us. To check the security of your connection, look for an unbroken key or a closed lock (depending on your web browser). This and a change in the first characters of the site address from "http" to "https" should alert you that this technology is active.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. When you start your session in a password protected area please make sure you have a secure connection and that you log out once you have finished.
Types of Information We Collect and How We Collect It
We collect information such as your name, email, postal address, phone number, and billing and credit card information when you register this information with our Website; make an in-store purchase or provide this information in a store; place an order on-line; save your information with us online; use a mobile application; or participate in sweepstakes, contests, promotions or surveys. We may combine information about you that we have with information we obtain from business partners or other companies. You may choose not to provide certain information, but choosing to do so may prevent you from being able to take advantage of many of our Website's features or from conducting transactions.
When you submit a question to customer service, we may need your email address to respond, and you may also provide us with additional information to help us answer your question.
We maintain a record of your product interests and the purchases you make in our stores or on-line, and may secure information about you from our joint marketing partners or from unrelated third parties. We may also collect demographic information, and we may use mailing lists from third parties. Whenever you browse our site, we automatically receive and record information, such as your IP address, browser type, domain name and specific web pages through which you click.
We may also use third party companies to place advertising at other sites across the Internet. These advertising companies collect information about your visits to our Website or interaction with our email through the use of "web beacons". This technology allows them to use information about your visits to this and other web sites to help us serve you better. We also use web beacons to review how visitors navigate the Website or interact with our email advertising. If you would like more information about this practice, and your choices and they relate to this practice, please contact us. To provide location-based services on our Website and through any mobile applications we use we may need to capture and record location data regarding your use of the Website or mobile applications and your travels to provide location-related functionality ("Location-Data"). We may link that Location-Data to other information that you provide to us or that may be accessed in connection with your use of the Website or the mobile applications. Your use of, and our ability to offer functionality through, the Website or mobile applications is then enabled through our use and disclosure to third parties of Location-Data and associated information. How We Use Your Information.
Our primary purpose for collecting personal information is for us to provide you with a safe, efficient and beneficial experience. We may use your personal information for the purpose of improving our services and our Website's contents or mobile application layout and functionality; to inform you about future marketing, service updates and promotional offers; to communicate preferences which you have indicated; to customize the advertising and content you see and improve future shopping for you; to determine whether you are eligible for an offer; to verify information; to improve our services, or for any other purpose disclosed at the point of collection. We may also use your information to provide services and customer support that you may request, as well as to correct problems, resolve disputes and collect fees.
When you browse our Website or make a purchase online, the information recorded and collected automatically, such as your IP address, browser type, domain name and specific web pages through which you click, is used in aggregate to help us look for trends so that we can improve our Website and your browsing experience. These statistics may also be used in communications, such as our annual report, but we do not identify individuals in these communications.
When you purchase items from us, we use your personal information to process and fulfill your order, send you emails to notify you of order status, or to contact you by phone, postal mail or email if we have questions regarding your order or purchase.
When you register with us or when you make a purchase at a store or one of our Websites, we may use your personal information to send you information and updates about new products, special sales and promotions related to your purchase, and to help us learn more about your shopping preferences. These communications may be sent via email, postal mail, telephone text message, or through a mobile application. You always have the choice to opt-out of receiving these marketing communications.
If you participate in a sweepstakes, contest or promotion, on-line, over the phone, through a mobile application or at one of our stores, we may use your personal information to contact you via email, postal mail, telephone, text message, or through a mobile application regarding our products, services, contests and promotions. You may choose at any time not to receive these marketing communications. We may still need to contact you on a limited basis, however - for example, to notify winners and to fulfill promotional obligations.